Shipping policy
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, holidays, or periods of unusually high order volume, processing may take longer.
Shipping Times
Estimated delivery times are:
- Domestic orders: 3–7 business days
- International orders: 7–21 business days
These are estimated delivery times and are not guaranteed.
Actual delivery times may vary depending on the destination, shipping carrier, weather, customs, holidays, and other circumstances outside our control.
Shipping Charges
Shipping charges will be displayed during checkout before you complete your purchase.
If MMartFlow offers free shipping, the applicable conditions will be displayed on our website or at checkout.
Order Tracking
If tracking information is available for your order, we will provide it once your order has been shipped.
Please allow some time for tracking information to become active after shipment.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Delayed or Lost Orders
If your order appears to be delayed, please contact us at martflowstore@gmail.com.
If a package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.
We will work with you and the carrier to investigate the issue.
International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.
These charges, when applicable, may not be included in the product price or shipping fee unless specifically stated.
Contact
For shipping questions:
MMartFlow
Email: martflowstore@gmail.com